In accordance with global retail industry standards, we are unable to accept returns or exchanges of skincare, make-up & cosmetics unless damaged, faulty or incorrectly supplied.

If you wish to return your faulty or incorrectly supplied order for a refund or to exchange certain Products, you must inform us within 3 days of receipt of your order.

Thank you for shopping at character cosmetics Jordan. For further enquiries, please email us at, or call our contact center on 0792055554